I would spend
the majority of my time in increasing brand penetration rather than brand
loyalty. I don’t believe that consumers are that “loyal” to a brand. Their “loyalty”
is likely because of convenience and availability. It’s just easier to stick to
the brand. And easy is hardly a good yardstick for loyalty.
Consumers are promiscuous.
They buy one brand often and occasionally buy many other brands for many different
reasons. Your job as a marketer is to keep pushing your brand into the “occasionally
purchase” set and onwards to the “frequently purchase” set. The more available (mentally
and physically) you are, the easier it is to consider you.
Are they that
loyal?
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Most people
define their competitors too narrowly. The market is les segmented than you
think it is. You may think you are selling chocolate-flavoured biscuits wafer.
But the consumers think chocolate. You are competing with a chocolate brand but
you think you aren’t. Think through who your competitors are carefully.
Who are you
selling to?
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Brand
investment like advertising is like eating well and exercising. You can’t do
these things once and expect to see results. Your ultimate aim in building your
brand is to make it strong. To be strong, you need to spend on good food and a
good work-out plan on the long term.
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