As in how much time do senior people on the agency side spend on your business? If they invest senior headcounts on your business, who do you put on your end to discuss the big picture with them? Assuming you work with the right agency and the right amount of senior involvement you are happy with, what's next is - you need to make sure that the sparring partner on your side is on par. Otherwise, it is wasted time.
What level are your people at?
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