When do you hit the mute button?

The art of strategic silence. 

There comes a point where nothing you say will make a difference. Especially when confronted by a very opinionated person, someone with an inflated ego, someone who wants to be right regardless. You know the type. 

People don’t want to listen. They want to be right. That’s when you ask yourself if it is worth it.

When is the best time to turn on the volume?

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