Real person with a genuine concern for the customer.
If everyone who works in the frontline is told that, whatever training you do later would be easier. Whatever you want to build into your customer service platform would make more sense.
If you have that, then a person would answer the phone. Not machines. Customers get real answers, not scripted verbiage designed to cover the corporation’s ass. If your company think relational not transactional. I think customer service will really mean serving the customer.
How may I help you?
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