Why does scale create distance?

When a business is small, truth travels quickly. Customers complain directly. Teams talk openly. Problems are visible.

As scale increases, layers appear. Reports replace conversations. Dashboards replace observations. Leaders become further removed from what is actually happening.

Scale is useful. Distance is expensive.

The bigger you become, the harder it is to hear what matters first-hand.

What truth now reaches you too late?

 

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